Delete your Aily account
Aily is a family location app published by Sytark Apps. You can delete your account and its data yourself, at any time, from inside the app. This page shows the steps and lists exactly what is deleted and what is kept.
In the app: Settings tab → Delete my account → confirm.
Deletion runs immediately. There is no waiting period and nothing to send us.
Steps
- Open Aily and sign in if you are signed out.
- Go to the Settings tab.
- Under MY ACCOUNT, tap Delete my account.
- Read the summary of what will be removed, then tick I understand this cannot be undone.
- Tap Delete My Account.
You are signed out on every device at once. Nothing is recoverable afterwards — there is no undo and no support request that can bring the data back.
If you cannot open the app
Signing in is a single tap with the Google or Apple account you already use, so reinstalling Aily is usually the quickest way back in. If that does not work, write to support@getaily.app and we will help you sign in so you can complete the deletion yourself.
Please note we do not store e-mail addresses, so a message on its own cannot be matched to an account. That is also why we cannot delete an account purely on the strength of an e-mail: we would have no way to tell it was yours.
What is deleted
All of the following is removed from our servers the moment you confirm:
- Location records and last known location
- Safe zone tracking records
- SOS records
- Live tracking sessions
- Status posts and your reactions
- Quick pings you sent and received
- Invitation codes you created or used
- Your family membership
- Your name, time zone and notification token
- Notification history and settings — including alerts about you sitting in other members' history
- Your profile photo — the image file itself is deleted from the server, not merely unlinked
- Every session, on every device — existing sign-ins stop working immediately
- The link to your Google or Apple account — signing in again creates a brand-new, empty account. The old one cannot be matched or restored
Deleted rows can survive for a short while in server backups. Those copies disappear as the backup cycle rotates and are not accessed in the meantime.
What is kept, and for how long
| Data | Why | How long |
|---|---|---|
| Server access logs (IP address, request time) | Security and abuse detection | 30 days, then deleted automatically |
| The family's subscription record | It belongs to the family, not to you, and holds no personal data about you | Stays with the family |
| Promo code redemption record | Stops the same code being used twice by one family | Kept, but your identity is stripped out of it |
What happens to your family
- If you were the founder and other admins remain, ownership passes to the longest-standing admin and the family carries on.
- If no admin is left, the family is archived: it becomes inactive and remaining members lose access to the shared map.
- Other members' own data is never touched by your deletion.
Your subscription is not cancelled
Deleting your Aily account does not cancel a paid subscription — subscriptions are held by the store, not by us. Cancel it yourself in Google Play or in App Store → Apple Account → Subscriptions, otherwise billing continues.
Deleting some data without deleting your account
You do not have to delete the whole account to remove data:
- Profile photo — remove it from Settings → Name and avatar.
- Status posts — delete your own at any time; every post disappears by itself after 24 hours.
- Safe zones — delete them in the app.
- Location — pause sharing whenever you like. Raw location records are deleted automatically after 7 days; there is no long-term history.
- Leave the family — your location history is deleted when you go.
Questions
Write to support@getaily.app. See also our Privacy Policy and Terms.
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