Support

Roughly every 10 minutes. You can change this to 5, 10 or 20 minutes in Settings.

This is a target, not a guarantee. iOS and Android defer background tasks to save battery, and neither we nor any other app can override that.

The most common reasons, in order:

• Their phone has no internet connection
• Background location permission is not set to "Always"
• Their battery is low — below 20% we halve the update frequency on purpose
• Battery saver mode is on, which stops background work entirely
• They paused sharing — in that case everyone in the family was notified

Their card shows the battery level and when the location last arrived, which usually points at the cause.

No, and this will never be possible.

You can pause sharing at any time, but when you do, everyone in the family is notified. There is no stealth mode in Aily. This is a deliberate design decision, not a missing feature: an app that lets one person watch another secretly is a stalking tool.

It is built not to. Location accuracy is set to Balanced rather than Best, updates are deferred, sending pauses automatically when you are not moving, and frequency drops below 20% battery.

Family → Invite Member. You get a 6-digit code valid for 7 days. They enter it when they open the app, or tap the link you send.

No. You can belong to one family at a time. To join another, leave your current one first — your location records are deleted when you do.

Two on the free plan. With a subscription: 4, 7 or 10 depending on the plan you choose.

A circle you draw on the map — school, home, work. You get a notification when the chosen family members enter or leave it. You can restrict a zone to certain days and hours, so a school zone does not alert you at the weekend.

Check, in order: notification permission in your device settings, the individual toggles in Aily's Settings, and your do-not-disturb hours. SOS alerts ignore both the toggles and quiet hours — they always come through.

No. It sends a notification to the people in your family, with your location. No emergency number is dialled — not 112, 911, 999 or any other.

In a real emergency, call the official emergency number first. Do not rely on Aily alone for your personal safety.

Open the SOS screen and cancel it. Your family receives a "false alarm" notice. An unanswered SOS closes itself after one hour.

Subscriptions are managed by the store, not by us — Apple and Google do not allow in-app cancellation.

• iPhone: Settings → your name → Subscriptions
• Android: Play Store → profile → Payments and subscriptions

You keep access until the end of the period you already paid for.

Capacity returns to the free level. Existing members are not removed and their sharing continues, but you cannot add new members until you subscribe again.

Refunds are handled by the store you purchased from, under its own rules — we cannot issue them. Contact Apple or Google directly. If you are in the EU or the UK, your statutory right of withdrawal is exercised the same way.

Only the members of the single family you have joined. Not us — our support panel deliberately shows no coordinates, only when your last location arrived and how many records exist. Never third parties, never advertisers.

Raw location records are deleted automatically after 7 days. There is no location history or route view in the app.

Settings → Delete my account. It cannot be undone: your location records, status posts, notification history, profile photo and family membership are all removed.

If you were the founder and other admins remain, ownership passes to the longest-standing admin; if no admin is left, the family is archived. Deleting your account does not cancel your subscription — do that through the store separately.

The full list of what is deleted and what is kept: Delete your account.